Property Fraud Alert FAQ

The Property Fraud Alert System monitors recorded documents, looking for the registered names you want to be alerted to. Customers must view the document on our website to assess the document. If the name and property are not yours or if you recognize the filed document, no further action must be taken.

If the property is yours, but you do not recognize the document filed, you may be a victim of property fraud.

If you believe you have been the victim of property fraud, correcting your title can be a complicated process. The St. Lucie County Clerk of the Circuit Court & Comptroller has created a list of steps you should take immediately to correct your title and affirm your ownership. A link to the steps is provided for your convenience. Property Fraud Alert Steps

Q. I received an alert. What should I do?

Please use the Contact Form to update your account or request your old account be deleted. Include your name, old email address, new email address, and a phone number. We will contact you to confirm before updating or deleting your account.

Q. I registered under an email address that is no longer active. How do I change my account email address?

Click on the "Sign In" button.

You will need to agree to the Disclaimer.

Enter your email, cell phone number, and choose a password. You will receive a confirmation email. Click the confirmation link in to activate your account.

Q. How do I create an account.

You may monitor up to five (5) individual or business names per account, and enter two (2) email addresses and two (2) mobile phone numbers to receive notifications.

Q. How many names can I monitor.

You will receive a notification message each time the system finds a match. The Property Fraud Alert system is monitoring the names on a daily basis and will send you a match alert as soon as a match is identified.

Q. How often will I get a notification.

The system will check the user's specified name against all new recordings. If the system finds a match, you will receive an alert. If you have specified the name of a person, then the system will attempt to find either a similar match or an absolute match depending upon the user preference.

Q. How does the matching logic work.

If you are monitoring the following name:

• First name: Catherine
• Last Name: Jones

The system will find and report the match for Catherine Jones and Catherine L Jones, but will not match Kathryn Jones.

Q. What is an ABSOLUTE match.

If you are monitoring the following name:

• First name: Catherine
• Last Name: Jones

If there are two new official recordings as shown below

If you have selected to receive notifications for similar matches, then the system will find and report matches for both Catherine Jones as well as Kathryn Jones as these are similar names.

Q. What is a SIMILAR match.

The system will send you an email each time it finds a match for the name you have specified. Depending upon your notification preference, the system will also send you a text message as well.

Q. How will the system notify me.

You can configure whether the system should notify you for SIMILAR matches for each name monitored. By default, the system is setup to alert you for absolute matches.

Q. Will I be notified even if the match is not an ABSOLUTE match.

You can edit or delete names you have entered by logging into your account and updating your profile.

Q. Can I update my monitoring list.

We attempt to deliver notifications during the business hours of 8:00AM to 6:00PM EST excluding holidays and weekends.

Q. What time of the day will I receive my notification.

You will need to create a secondary account under a different email address that will allow for the registration of additional names.

Q. What if I need to monitor more than five names.